Frequently Asked Questions

Have a question about personal training, small group classes, or your account? Browse our most frequently asked questions below, or reach out to our team directly.

Digital Access & Your CHT Toolkit

How do I access my Mindbody account?

Mindbody is your central hub for booking classes, managing your schedule, purchasing packages, and updating your account. Sign in through our CHT Toolkit page. Your Mindbody account is also the foundation for your other tools, so you'll need an active account to use Trainerize and KISI.

What's the difference between Mindbody, Trainerize, and KISI?

Each tool has a specific job: Mindbody is where you book classes and manage your account; Trainerize is where your custom workout programs live, with exercise demos and workout logging; and KISI is the smart-lock app that unlocks the studio doors for open gym. You can find and access all three on your CHT Toolkit page.

How do I get door access to the studio (open gym)?

Studio door access is handled through the KISI app, which lets you unlock the doors and train on your own time during open gym. To use it, you must be a current CHT client with an active Mindbody account. Access is granted by the CHT team once your membership is confirmed. Download KISI and learn more here.

I'm having trouble signing into the app / my Mindbody account.

First, make sure you're using the email address associated with your CHT membership, and try resetting your password from the sign-in screen. If you're still stuck, contact the CHT team and we'll get you back up and running.

How can I report a bug or suggest a feature?

We'd love your feedback. If something isn't working or you have an idea to improve your CHT experience, reach out to us through our Contact page or let your trainer know directly.

Account & Payment

How do I update my payment method?

You can update your payment method anytime through your Mindbody account, which is the central hub for your CHT membership. Sign in to Mindbody, go to your account or billing settings, and add or edit your card on file. If you run into trouble, contact the CHT team and we'll help.

How do I update my profile information?

How do I cancel or reschedule a session or class?

For appointments, clients should reach out to CHT, or their staff member directly to cancel or reschedule. For classes/groups, clients can cancel directly through the mindbody portal. 24 hour cancelation policy applies.

Can I use my HSA or FSA to pay for training?

Yes. In many cases, personal training qualifies for HSA/FSA reimbursement. If you have an HSA or FSA, you may be able to save an average of 30% by paying with pre-tax dollars from your account.

Here's how it works:

Ask your CHT trainer about HSA/FSA eligibility.
We'll send you our eligibility link through Truemed, our HSA/FSA partner.
Complete a quick survey, reviewed by a licensed medical professional.
If approved, pay a one-time $25 fee for a full year of reimbursement eligibility.
Start saving on your training!

Eligibility is determined by Truemed and a licensed provider, so approval isn't guaranteed.

Group Training & Studio Events

How do I book small group classes?

View the schedule and book a class here.

Can I attend a class I didn't book in advance?

We recommend booking ahead through Mindbody, since class sizes are kept small and spots can fill up. If you'd like to drop into a class you didn't reserve, check the class schedule for availability or contact us — we'll do our best to fit you in.

Do I need to bring my own equipment or special footwear?

No. Our studio is fully equipped with everything you need for your session. Just wear comfortable athletic clothing and supportive athletic shoes. If a class has any special requirements, we'll let you know in advance.

How do I find and RSVP for upcoming studio events?

All of our upcoming events are listed on our Events page, where you can RSVP. From our monthly Dumbbells & DJs workout to Push-Ups for Puppies, our events are a fun way to move and connect with the community.

Are events open to non-members?

Yes! Our events are open to both CHT clients and the broader Chapel Hill community.